Terms & Conditions

Last updated on 08th May 2018

Thank you for your interest in Tree of Wisdom Chocolate. These Terms and Conditions apply when you use this website and purchase any items from us. The website www.treeofwisdomchocolate.com, www.towsuperfoodchocolate.com (the “website”) is owned and operated by TREE OF WISDOM CHOCOLATE Ltd, trading as ‘Tree of Wisdom Chocolate’ (“we”, “us” or “our”). We are a company registered in England and Wales (company number 11350648). 

We reserve the right, from time to time, with or without notice, to change these Terms and Conditions at our sole discretion, and the latest version will appear on our website with the date that it was last updated. By using the service after any changes have been posted, you agree to the new terms.

By using our website and each time you place an order with us, you are agreeing to these Terms and Conditions, and our Privacy and Cookies Policy (Will be shown in the bottom of the homepage). If you do not agree, please do not use our website.

Privacy Policy

Our commitment to privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage (in the footer links section) and at every point where personally identifiable information may be requested.

The information we collect:

When you create an account with us, we will collect your contact information and also your billing/shipping address. We store this information on our secure server, which is PCI compliant. We will never sell or distribute your information to any third parties.

The information we do not collect:

When you enter your credit card details onto our secure website, we encrypt your card details and send it to our card processing company (HSBC), we will never actually store your card details, they are simply encrypted and sent to the card processor.

The way we use information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. The information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our emails as well as updates on our new products and services. The information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data security

We comply to all the stringent data security standards set by our card processing provider supported by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information

Our commitment to children's privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How you can access or correct your information

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. If you would like a report on what information we currently hold, you will be charged a £10 admin fee for receiving this information. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

1.       Content on our website

  • We may change or remove content or parts of our website at any time.

  • The legal rights (including the intellectual property rights) in our website and any content on it is owned by us, or licensed to us by third parties. Our website and content is protected by international copyright laws and database rights. Nothing on our website grants you any license or right to use, alter or remove such material. Nothing on our website grants you any license or right to use, alter or remove such material. You may not use our trademarks, logos or other intellectual property.

  • From time to time our website may include links to other websites. These links are provided for your convenience to provide further information. We have no control over, or responsibility for, the content of the linked website(s).

  • Your access to our website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will endeavour to restore the service as soon as we reasonably can.

2.       Your use of our website

  • You agree that you will not: (a) impersonate any other person, conduct yourself in an offensive manner, or use our website for any unlawful purposes; (b) attempt to access the accounts of other users or misuse our website by introducing viruses, trojans, worms or other harmful material; or (c) disable or modify any copy protection technology used on our website. We may suspend, restrict or terminate your account and your access to our website if we believe that you have breached these Terms & Conditions. This does not limit our right to take any other actions against you that we consider appropriate to protect our rights.

3.       Pricing

  • The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge for individual chocolate bars (postage for monthly subscriptions delivered within the UK is free)).

  • All prices include VAT at the appropriate rate (currently 20%) and can be converted to the price in your country.

4.       Placing an order

  • In order to purchase an individual chocolate bar gift card, monthly subscription or services, you just need to select the require tab from our homepage menu, and follow the checkout process.

  • As part of the checkout process you will be asked to submit your payment details in accordance with our accepted payment methods (See all our certify payment method supported by our service providers).

  • Our ordering process allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections. Once you click on the “Confirm and Pay” tab we will process your payment details and you will not be able to cancel your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

 5.       Dietary Information

  • The products that we sell may be made in the same environment as nuts and gluten products and therefore we cannot guarantee that they are free from nut or gluten traces. We also make products under request and minimum orders that are FREE of: Traces of milk, nuts, gluten, refine sugar. Contact info@towsuperfoodchocolate.com for query and quotation.

6.       Handling and Shipping

  • Any purchase; individual chocolate bars, whole cartons and promo packs can be delivered to most addresses across the world. If you have issues with your address being recognized at the checkout please contact  info@towsuperfoodchocolate.com and we will endeavour to meet your requests. There is a delivery charge for shipping on all items except orders over £39 or monthly subscription boxes within the UK.

  • We use Royal Mail RM48 postage (or the equivalent in other countries we ship to) to deliver our products to you, depending on the area of shipping, we will try to find the best solution for you and the lowest price. This feature will be upgrade when we reach a stable number of clients around the world. You can see the total cost of these delivery options for your order at the checkout after specifying the delivery address.

  • We reserve the right to amend delivery fees at any time without notice.

  • If we are unable to fulfill your order due to the product(s) being unavailable, we will inform you via email and reimburse to you any sum paid as soon as possible. You will become the owner of the products you have ordered when they are delivered to you. Once products have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction. Without prejudice to any applicable law, please note that we cannot take responsibility for deliveries to countries outside of the European Union (EU). By placing an order for delivery to a country outside of the EU, you accept that any loss (unless you pay for tracked delivery), destruction or delay is at your own risk.

  • You also acknowledge that products may be delivered to a neighbour or left in a safe place (for example, a letterbox or porch) unless you specifically say that you are not happy with that arrangement. For deliveries to countries with warm climate or during the summer period, you accept that any products left outside your door may melt and if this happen, you will not be able to claim a refund or ask for a replacement.

  • If you change address, you must update your address details by e-mailing us at info@towsuperfoodchocolate.com. Please note that we cannot amend address details once payment has gone through and we will not send replacements or refund orders which go missing due to an incomplete address. For subscriptions we can update address details in time for your next box if you contact us before the 10th of each month. If you contact us after this date, the address will be updated in time for the next month request.

  • Please note that any delivery dates and times stated on our website are estimates (ETA) only and we cannot guarantee that your order will be delivered on a particular date. We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.

7.       Monthly subscription

  • In the case of a monthly subscriber for wholesale, individual bars or tasting packs, we will endeavour to ship your first box RM 48 hours after making your purchase (or on the dispatch date selected). Therefore, we will bill you during the second week of each month and the package will be dispatched during the third fullweek of each month.

  • There are no free trials or free bars per subscription. Free chocolate bars and discounted offers are only available to new users of our website, except where expressly stated. You can only be one time a “New User”. Previous users or trialists of the subscription service do not qualify for an additional special offer.

  • Any discounts and credits we make are designed to be used independently and cannot be used in conjunction with any other offers, you will not see any discount in shipping expect where expressly stated.

  • If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future monthly order to help prevent any interruption to the service. If you would prefer to opt out from this service, please contact us at info@towsuperfoodchocolate.com.

  • We may suspend supply of the products if you do not pay us for the products when you are supposed to. We will contact to tell you that we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended.

8.       Cancellation, Returns, and Suspensions

  • Please note that you will lose your right to cancel or return any product if you open, consume, “Try” the products. As a sustainable and farmer responsible company, we encourage you to be conscious about returns and the impact that will cause to the producers, farmers and chocolate makers.

  • You may cancel or suspend your monthly subscription service by contacting us at info@towsuperfoodchocolate.com, before the 10th of the month of auto-renewal. Please note that removing your credit card details from your account profile will not stop your subscription or prevent payments being taken.

  • If you are a consumer residing in the EU, you have the right to cancel your contract with us in relation to products purchased from our website, without any penalty, and for any reason, by notifying us in writing within fourteen (14) calendar days, beginning on the day you receive the products. You should notify us by completing and submitting the online Return Form (which you may post or e-mail to us) or by contacting us at info@towsuperfoodchocolate.com. (Any return without a proof of cancelation reasonable cause will be paid by you).

  • If you want to cancel the monthly contract within the fourteen (14) calendar days cooling-off period, we will process the refund due to you as soon as possible and, in any event within: Where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. We will refund the price of the product in full, including any standard delivery costs which have been paid (but excluding supplementary costs for expedited delivery options, wrapping and other additional expenses) including the cost of sending the item to you. You will be responsible for the cost of returning the products to us provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
  • You should return the products to us within fourteen (14) calendar days of the date you notify us of the cancellation, in the same condition in which you received them and at your own expense. Please ensure that all returns are accompanied by a returns form first contacting us to info@towsuperfoodchocolate.com . You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. (Remember is a food product and should be kept in the conditions described in the package).

  • You can cancel an individual chocolate bar order provided that it has not entered our dispatch process. Please contact info@towsuperfoodchocolate.com to estimate the time of refunding and cancelation.

  • Once you have notified us that you are cancelling your order, any sum debited from your payment card will be re-credited to your account as soon as possible, and in any event within 30 days of your order.

  • If you would like to suspend your subscription you must email us with this request at  info@towsuperfoodchocolate.com before the 10thof month. Please note that we cannot suspend accounts indefinitely so a renewal date must be agreed with us in writing. We reserve the right to not send a reminder email notification of an upcoming payment renewal.

9.       Refunds

  • If you are unhappy with any chocolate bar that you receive from us, please contact us at  info@towsuperfoodchocolate.com, sending a photo of the product. We retain the right to request a return of any faulty products by recorded delivery to: Tree of Wisdom Chocolate Ltd, Address; 57 Wrightway, Bristol BS16 1WE UK If the fault is agreed, a full refund will be given for the returned goods within 7 days. We reserve the right to refuse a refund on any chocolate bar.

10.    Other important terms

  • We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

  • You are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.

  • Nothing in these terms limits or excludes our liability for:

    (i) death or personal injury by our negligence; (ii) fraudulent misrepresentation; or (iii) any other liability that cannot be excluded by law.

  • Nor will any of these Terms and Conditions restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

  • If any part of these Terms and Conditions is deemed to be unenforceable the enforceability of any other part of these terms will not be affected.

  • The contract is between you and us. No other person has any rights to enforce any of its terms.

  • You may not assign, sub-license or otherwise transfer your rights or obligations under these terms to anyone else. You agree that we may assign or transfer any of our rights or obligations under these terms.

  • We will not be liable to you for any lack of performance, or the unavailability or failure of our website or our services, or for any failure by us to comply with these terms, where such lack, unavailability or failure arises from any cause reasonably beyond our control. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and the losses that were foreseeable, but we are not responsible for any loss or damage that is not foreseeable.

  • If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

  • These Terms and Conditions, and any contract between us, are in the English language. The contract between us shall be governed by and interpreted in accordance with English law and the courts of England and Wales shall have non-exclusive jurisdiction to resolve any disputes between us.

11.     How to contact us and further information